Privacy Policy

Last updated: 15 October 2026

Information we collect

When you send an enquiry, we collect the details you choose to provide, such as your name, company, email address, WhatsApp number, business type, product requirement, quantity, destination and message. We also keep basic source information, such as the page and campaign that led to the enquiry, when available.

How we use information

We use this information to respond to enquiries, prepare product or quotation discussions, maintain enquiry records, improve the website and protect it from misuse. We do not sell personal information.

Website analytics and cookies

With your permission, we use Google Analytics 4 to understand which pages visitors use and whether an enquiry is submitted or a contact option is clicked. We do not send the details you enter in the enquiry form to Google Analytics. Analytics page addresses exclude query parameters and fragments, and referral information is limited to the referring website. Contact clicks are measured separately from submitted enquiries. You can accept, decline or change this choice through Analytics choices in the footer when analytics is available. Essential storage for site security and enquiry processing remains available when analytics is declined.

Sharing and international processing

Information may be processed by JCM Materials and service providers that support website hosting, email delivery, analytics and business communications. Because JCM operates internationally, information may be processed outside your country, including in China and the locations used by those service providers.

Retention and security

We generally retain enquiry information for up to 24 months after the last relevant communication. Information connected with an order, legal obligation, dispute or security incident may be kept longer where reasonably required. We use practical access controls and technical safeguards, but no online service can guarantee absolute security.

Your choices

You may ask to access, correct or delete personal information that JCM holds, subject to applicable legal and business record requirements.

Contact

For privacy questions or requests, email jason@jcmmaterials.com.